Tuesday, April 12, 2016
Just another day at Wendy's in Billings MT
I was just at Wendy's and saw four people who rather freaked me out. I could not figure out if they were upper management, buyers, or sellers. After they were about to go outside one want over and gave a big hung to one of the workers. As they chatted the woman outside looked annoyed and agitate even checking her watch. I guess she was annoyed that the woman was keeping them from looking at the outside trash. Their movements were like reptiles. I wondered again as I watch one of them come in and straightened the rug what they were up to. Then they went and stood in the bathroom doors talking about the bathrooms. It was strange.
I had enough so I called out to them and asked them what they were up to. They said they were upper management and they were doing some inspections. I asked, “Really, is this place somewhere I should worry about?” They looked a little shocked at that and said, “No, this is a great place.”
“Good.” I replied, “I have been in KFC and McDonalds where I literally slid across a greasy floor to the counter to order food.” They laughed at that.
I then stated, “You four sort of are freaking me out. I see you looking under the garbage and moving rugs.” I pointed at one of the men, “And this guy was straightening rugs out before you all came back in.” I went on… I mean, it was creepy – like, if I saw you all in here again I would walk out.” Again, they looked shocked. One laughed and tried be a bit softer and asked “Why?” I straight out stated, “It looks like you are just looking for something wrong so that you can fire someone. I felt the high tension the minute I walked in.”
I mentioned I was lower, lower, management… Meaning --- The customer.
The manager then appeared and she looked a bit butch to me. I am not judging her but with her hairstyle and the way she moved it just seemed that way. I pointed out to her and said, “She’s doing a great job. In Fact I bet my daughter may get that same hair style someday.” We exchanged a bit more and then I added, “You look stressed, like you don’t like you job. At least try to look like you’re trying to enjoy your job.”
As they walked away, the manager with the cool hair came by again instructing a little old lady in how she should scrub out the garbage can containers. I felt sorry, as the little old lady seemed like she could not even bend down to do such a job. Even more, she seemed to be rather stressed. I told the manager that I appreciated her and that we received our food a bit too fast – so fast that we were still standing there just after we ordered and my daughter did not get to hear her nickname be called out. I wanted them to call out ccrocks! I told her that it was the personal touches like that that made me want to come back to a place.
You see, a place of business needs to read the customer and take notice of how they present themselves. I felt stressed, as I could not tell if these four people even liked their jobs or were reptilian aliens who had never seen a Wendy’s before. If I, as a customer, walk in and sense this anxiety, I may not return. This is what I told them.
After they walked away I turned to a fellow customer who seemed to be amused by our exchanged. I stated, “ I guess I just had to bust someone chops today – why not upper management.” He laughed at that. When we drove away, my daughter asked, “What does, ‘bust someone’s chops mean’?” I replied, “It is a way to remind someone they are also human.”
BTW- This Wendy's is one of the best ones in town. It is also, where they train the managers for their other stores. They hold this one on a much higher standard than all the rest.
I bet there is a lesson in all this concerning the Church… let me know what you think.